Challenge
Al Ghurair needed to improve customer service, employee behavior, and policy compliance. Traditional methods didn’t work, so they sought a modern training approach to standardize these aspects.
Solution
“The Wise Blend” partnered with Al Ghurair to create a video-based training program for upskilling and reskilling employees. The program aimed to improve customer service skills, behavior on the job, and adherence to company policies.
Key Elements
Engaging Video Modules:
We created interactive video modules that depict real-life scenarios to teach customer service best practices, professional behavior, and policy guidelines.
Behavioral Demonstrations:
Demonstrations of ideal on-the-job behavior, including communication, problem-solving, and conflict-resolution techniques, were presented.
Policy Compliance Videos:
Videos outlined company policies, showing adherence in various situations.
Interactive Assessments:
Video modules were followed by interactive assessments with immediate feedback to reinforce learning.
Results
Al Ghurair’s collaboration with “The Wise Blend” led to remarkable results:
- Elevated Customer Service:
Better customer service led to higher satisfaction and loyalty, benefiting the brand. - Refined On-the-Job Behavior:
Employees improved their behavior on the job by using effective communication and problem-solving techniques. - Strict Policy Adherence:
Staff followed policies well, avoiding risks. - Positive Employee Feedback:
Staff enjoyed the helpful videos, improving their skills and creating a positive learning experience.
Conclusion
“The Wise Blend” program enabled Al Ghurair’s employees to enhance customer service, job behavior, and adherence to company policies. The visually immersive learning led to the creation of a culture of excellence within the organization.
